Privacy & Collection

We will need to collect personal information about you

Personal information may range from the sensitive (e.g. relevant medical history or criminal history) to the everyday (e.g. address and phone number).  We may collect the opinions of others about your work performance your work experience and qualifications, aptitude test results and other information in connection with your possible work placements.

We will only collect information that is reasonably necessary for the performance of our functions or activities.

We do not collect or use personal information for the purposes of unlawful discrimination. We do not collect personal information just because we think it could be useful at some future stage if we have no present need for it. We do not routinely conduct criminal history checks and only do so in order to obtain relevant criminal history with regard to particular jobs you are offered or for which you are shortlisted.

If you only browse our website, we do not collect information that identifies you personally, though we may collect information related to your visit to our website.

See our Privacy Policy for more information.  Our Privacy Policy sets out further information which it may be helpful for you to know.

Who will be collecting your personal and sensitive information?

Your personal information will be collected by ColdStaff Impex Personnel for its own use and on behalf of other members of the ColdStaff Impex Personnel group who might require access to your personal and sensitive information in connection with your work placements.

The other members of the ColdStaff Impex Personnel group are: LabourHealth

Your personal information will be held by ColdStaff Impex Personnel.  Some of your personal information may be held on portable devices such as mobile phones, laptop computers or in diaries operated and held by our staff members.

Personal information about you that we collect from others

We collect personal information about you from other people including referees, previous employers, professional registration authorities, educational institutions, who may be in a position to provide us with information that we may use to assess your suitability to be placed in or continue in positions that you may be offered.

If we reasonably believe that your being in, or remaining in, a position might present a risk to your health and safety or to that of others for whose health or safety we are responsible, we may collect relevant personal information (including health information) that will allow us to manage that risk.

Legal requirements for personal information

Some laws such as taxation law, immigration law, laws regulating employment agencies, laws relating to national security, laws relating to professional or trade registration and laws for the protection of certain classes of people (such as children or the elderly) may require that we collect certain types of information (including criminal history and evidence of your right to work) from you that is relevant to the position/s for which you may be applying.

There may be cases where our duties require us to obtain and disclose certain types of personal information relevant to specific jobs. [eg. some professional registration legislation may require the collection of certain types of information]  When requesting information of this type we will tell you whether the supply of that information by you is mandatory or voluntary.

If you do not give us all or part of the information we need

  • We may be limited in our ability to locate suitable work for you
  • We may be limited in our ability to place you in work
  • We might decline to represent you in your search for work or put you forward for particular positions

Your personal information will be used in connection with:

  • Our assessment of your suitability for registration with us;
  • The necessary validation (including from appropriate third party sources) of your resume, CV, nominated references, or stated qualifications, experience, training or abilities
  • Where we require third party validation we will tell you how we propose to obtain it
  • Your actual or possible work placement
  • Your performance appraisals
  • Any test or assessment (including medical tests and assessments) that you might be required to undergo
  • Our assessment of your ongoing performance and prospects
  • Our identification of your training needs
  • Suggestions we may make to you, whilst you remain registered with us, for further training in connection with work of the type that you are seeking through us
  • Any workplace rehabilitation in which you and we are involved
  • Our management of any complaint, investigation or inquiry in which you are involved
  • Any insurance claim or proposal that requires disclosure of your personal or sensitive information
  • Any reference that we may give concerning your work
  • Our statutory compliance obligations

Your personal information may be disclosed to:

  • Potential and actual employers and clients of ColdStaff Impex Personnel;
  • Referees;
  • A person who seeks a reference about you;
  • Other members of the ColdStaff Impex Personnel group of companies;
  • Our insurers;
  • A professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information;
  • A Workers Compensation body;
  • Our contractors and suppliers – e.g. our I.T. contractors, internet service suppliers and database designers, some of whom may be off shore;
  • A parent, guardian, holder of an enduring power of attorney (or like authority) or next of kin whom we may contact in any case in which consent is required or notification is to be given and where it is not practicable to obtain it from or give it directly to you;
  • Any person with a lawful entitlement to obtain the information;
  • Our Privacy Policy contains information about how you may access personal information that is held by us and seek correction of that information.

Electronic Transactions;

We conduct transactions electronically as well as in hard copy and by face to face measures.  It is important that you understand that there are risks associated with the use of electronic technologies and the use of the internet and you should take all appropriate steps to protect your personal information. Please see our Privacy Policy for further information.

Security of your personal infomormation;

ColdStaff Impex Personnel takes all reasonable steps to ensure personal information it holds is protected against misuse, interference and loss and from unauthorised access, modification or disclosure. ColdStaff Impex Personnel holds personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by authorised staff.

ColdStaff Impex Personnel will destroy or de identify personal information in circumstances where it is no longer required, unless ColdStaff Impex Personnel is otherwise required or authorised by law to retain their information.

You can gain access to, and seek correction of your personal information:

ColdStaff Impex Personnel takes steps reasonable in the circumstances to ensure personal information it holds is accurate, up to date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by ColdStaff Impex Personnel. If at any time you would like to access or correct the personal information that ColdStaff Impex Personnel holds about you, please contact ColdStaff Impex Personnel via the contact details set out below. ColdStaff Impex Personnel will grant access to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.

To obtain access to your personal information:

  • you will have to provide proof of identity. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected;
  • ColdStaff Impex Personnel requests that you be reasonably specific about the information you require; and
  • ColdStaff Impex Personnel may charge you a reasonable administration fee, which reflects the cost to ColdStaff Impex Personnel for providing access in accordance with your request.

ColdStaff Impex Personnel will endeavour to respond to your request to access or correct your personal information within 30 days from your request. If ColdStaff Impex Personnel declines your request to access or correct your personal information, ColdStaff Impex Personnel will provide you with written reasons for the refusal and details of complaint mechanisms.


ColdStaff Impex Personnel uses “cookies” to enable its web site to interact with your browser so as to provide you with better service and a more effective web site. “Cookies” are small pieces of information stored by your browser on your computers hard drive. Cookies are used to maintain session information between your browser and ColdStaff Impex Personnel application, and are required for ColdStaff Impex Personnel’s application to operate. The ColdStaff Impex Personnel web server can later retrieve these cookies if you visit again.

ColdStaff Impex Personnel allocates a cookie to each Internet browser that visits its web site. This cookie does not allow ColdStaff Impex Personnel to collect personally identifiable information about you.

IP address

ColdStaff Impex Personnel’s web servers gather your IP address to help diagnose problems with our service, to administer our site, and to gather broad demographic information. Demographic information is gathered in aggregate only and cannot be traced to an individual user.

Online applications

Online application is a free and optional service that does not require registration. It requires you to complete mandatory fields (eg, first name, last name, phone and email). You can choose to write or attach a cover letter and attach a resume. This email will be directly sent to the branch with whom you have registered.

Off site links

ColdStaff Impex Personnel may provide links to other sites. ColdStaff Impex Personnel is not responsible for the privacy practices or content of these web sites. Your activity on those sites is covered by the privacy policies on those sites.

How to contact us

If you wish to contact us about your personal information you should contact your local branch on 13 30 91 during normal office hours which are 8:00am to 5:00pm Monday to Friday.